Missing Games & Game Parts

We are currently experiencing very high volumes of emails and messages. Before contacting us, please read the below. Please follow the instructions for each scenario. If you email us regarding any of these three issues, we will unfortunately not be able to respond directly to your email or message

If you ordered through the website, and your order has not arrived, or has arrived incomplete, please complete this form:

https://docs.google.com/forms/d/1wYa22mS1I_8Be_KDgq9xihXdDjsPW7opJYelQr8v25g

If you are looking for information regarding the Tinners' Trail Replacement tiles, we are sending out an update next week to explain how you can get these
If you missed the Pledge Manager for Dice Theme Park or Eternal Palace, please email cs@alleycatgames.com with your shipping details, details of your pledge, and your PayPal email address. We will then contact you in due course to arrange final payment and shipping.

We do our very best to make sure that the games you order from us, either via the website or via Kickstarter get to you on time, complete, and with great customer service. Sometimes, mistakes happen and, for whatever reason, we don't get this right.

Please read the below FAQ based on common queries we receive.

I am still waiting for my Kickstarter to arrive - where is my game?

80% of those requesting their games did not fill in their pledge manager. We used a “pledge manager” to collect your details, such as your shipping address as well as any additional games you requested. If you backed any of the below campaigns, please log in to double-check you completed this step FIRST.

If you didn’t previously complete this step, please now email: cs @ alleycatgames.com with the subject line: LATE PLEDGE OF 'X' GAME giving us as many details as possible of when you filled in your pledge, what you backed, your full name, shipping address, contact number, and any other relevant information such as games pledged. If you confirm you did complete the pledge manager please email us reconfirming your shipping address.

Pledge Manager Links: http://my.pledgemanager.com/

My cards for Dice Hospital Community Care are different from the base game cards

We are aware of this issue, and have worked to resolve it. We are now able to offer replacement packs which you can claim by completing the following form: https://forms.gle/yLCqtyZPP4oWvoCP8

I don’t have a yellow helicopter meeple in my deluxe copy of Dice Hospital Community Care

The deluxe version states in the rulebook that this is UPGRADED to the helicopter miniature - so does not come with an additional helicopter meeple.

What do I do if I notice a spelling mistake or typing error in my game?

Human errors like these do occur from time to time and unfortunately, we do not have replacements for typing errors that may have occurred when producing the game cards. We are always learning from our mistakes and look to continue to remove issues such as these from future projects.

Why didn’t I receive the solo cards with my copy of Welcome to Dino World?

When printing Welcome to Dino World we made the error of leaving the (1-) player count on the box which includes references to the Deluxe Edition of the game. Only the Deluxe add-on pack contains the solo automa, a new way of playing the game. This was an oversight on our part and apologize for any confusion this has caused. For those of you with a base edition of the game, you can still play your copy solo using the below simple rules adjustments.

Simple Solo Rules Variant
Randomly deal three 6 star and three 10 star visitor cards to the table The goal is to beat your own high score. No other rule changes are required.

I have received German/English culture boards for Tungaru, I require the other language

Culture boards in this game are double-sided, if you flip the board over you will see it in the other language.

I have damage or am missing a nurse meeple from the Dice Hospital base game

We do not replace individual base game meeples. We purposefully gave an additional meeple per colour for instances like this, which are sadly common. The extra one was meant to cover damages like this, however you are still covered to play the game in full.

I have purchased a base edition of the game, how can I get the deluxe components?

Where deluxe components are part of a separate box or pack we will sell these via our website where stock is available. If components are part of a deluxe game box edition it is unlikely these will be available online, although may be available at conventions in the future should spares remain.

Does this game contain promo cards?

Unless stated games purchased do not contain Kickstarter promo cards by default. Promos are generally produced as part of Kickstarter campaigns and in limited supply. Games sold outside the original Kickstarter campaign will likely not contain these bonus additions. If you would like to purchase these promo cards separately, when stock is permitting we make them available via our web store.

Can I replace a component that has been lost or damaged since purchase?

Yes! We would be happy to send you replacement parts so you can fully enjoy our games, even if you have lost the parts yourself or purchased the game second hand. This will depend on the stock of replacement parts that we have available so cannot guarantee that we can fulfil your request.

In this instance, we would also ask you to cover the postage costs of the item we would be sending out. For small letters (cards only) this would cost £1 for the UK, £2 for EU, and £3 for ROW. For Large Letters (Meeples, entire decks, etc.) this would cost £1 for the UK, £3 for the EU, and £5 for ROW. Shipping for larger parcels than this will be calculated on a case by case basis.

All other queries:

If your missing or damaged games do not fit into any of the above categories, please click here to use the missing pieces form. If we deem that your request does fit in with the above and instructions are not followed, we will unfortunately not reply.

NB: We have now run out of replacement boxes for Welcome To DinoWorld. Please continue to fill out our form, but note that all replacement boxes will not be sent out until we receive the reprint mid August.